Delivered for Jackson Energy Authority: jaxenergy.com and eplusbroadband.com.
Both JEA sites have advanced from failing or borderline compliance to strong B-grade accessibility conformance ahead of the April 24, 2026 federal deadline. Every acceptance criterion of the Essential WCAG & ADA Compliance project at the template, component, and critical-page level has been met. Zero visual regressions occurred, and no new accessibility issues were introduced.
Remaining items are confined to Learning Center CMS content and fall outside the essential project. Those items remain available for future remediation under the originally-offered Full WCAG & ADA Compliance scope.
<main> landmark, removed 23 redundant role="main" attributes<title> tags into every 404 pagetitle attributes to all template iframes (outage map, careers, water service, etc.)aria-label post-render so screen readers announce them correctly.text-danger and .text-muted colors to clear AA contrast on form helper text.a11y-link-underline class applied to phone links and privacy modal triggers on form pages<h5> tagsa11y-fixes.css)A dedicated accessibility stylesheet that loads after app.css. Zero edits to the minified app.css build artifact; every override is documented inline with issue IDs, contrast measurements, and design rationale. Work covered:
#707070 to #595959 on the five tinted card backgrounds. Previously 3.58 to 4.32 contrast; now 5.06 to 6.11 across all five.#0098aa to #006b7d, taking the banner from 3.46:1 to 6.18:1 contrast while keeping visual identity.#28a745 to #2ebd4e (3.84:1 to 4.85:1 AA pass). Wrapped in the same @media (min-width: 992px) query as the original so the ePlus mobile footer stays visually consistent with the shared design..text-danger from #dc3545 to #c82333 (4.51 to 5.54); .text-muted from #6c757d to #646c73 (4.45 to 5.06 on card backgrounds)..a11y-link-underline class applied to embedded phone links, modal triggers, and 404 homepage return links so they are distinguishable from body text by more than color alone (WCAG 1.4.1).Eleven CSS selectors across nine documented rule blocks. Specificity analyzed against app.css to avoid !important abuse; used only where the original rule required it.
| Rule | Impact | Baseline | Final | Status |
|---|---|---|---|---|
| landmark-unique | moderate | 273 | 0 | Resolved |
| region | moderate | 273 | 0 | Resolved |
| page-has-heading-one | moderate | 23 | 0 | Resolved |
| link-in-text-block | serious | 20 | 0 | Resolved |
| frame-title | serious | 14 | 0 | Resolved |
| landmark-one-main | moderate | 11 | 0 | Resolved |
| document-title | serious | 5 | 0 | Resolved |
| empty-table-header | minor | 1 | 0 | Resolved |
| color-contrast | serious | 8 | 4 | Non-critical · Phase 2 |
| heading-order | moderate | 62 | 52 | Non-critical · Phase 2 |
| empty-heading | minor | 5 | 4 | Non-critical · Phase 2 |
| label | critical | 3 | 3 | False flag · fix not required |
| Rule | Impact | Baseline | Final | Status |
|---|---|---|---|---|
| color-contrast | serious | 77 | 2 | Non-critical · Phase 2 |
| landmark-unique | moderate | 77 | 0 | Resolved |
| region | moderate | 77 | 0 | Resolved |
| landmark-one-main | moderate | 77 | 0 | Resolved |
| heading-order | moderate | 27 | 20 | Non-critical · Phase 2 |
| frame-title | serious | 9 | 0 | Resolved |
| page-has-heading-one | moderate | 7 | 0 | Resolved |
| empty-heading | minor | 3 | 2 | Non-critical · Phase 2 |
| select-name | critical | 1 | 0 | Resolved |
| link-name | serious | 1 | 0 | Resolved |
| link-in-text-block | serious | 1 | 0 | Resolved |
| empty-table-header | minor | 1 | 0 | Resolved |
All 13 PDFs on the JEA legal page have been remediated to WCAG 2.1 AA / PDF-UA compliance.
Every document now carries:
13 / 13 PDFs pass Adobe's automated PDF Accessibility Checker with zero failures.
| Document | Before | After |
|---|---|---|
| JEA Customer Privacy Policy | Partial tagging, "Pulaski Electric System" in title metadata | Fully tagged · correct title |
| JEA Service Terms | Vector-outline artwork from 2009 (zero accessible text) | Rebuilt · fully tagged · 12 sections |
| JEA CPNI Customer Notice | Untagged | Fully tagged |
| JEA Acceptable Use Policy | Partial tagging · no alt text · no table summary | Fully tagged · 3 alt texts · table summary |
| JEA Customer Notification | Partial tagging · no alt text · table missing headers | Fully tagged · alt text · table headers + summary |
| JEA Open Records Policy | Untagged | Fully tagged |
| JEA Records Request Form | Untagged | Fully tagged |
| JEA 2025 EEO Public File Report | Untagged · no table summary | Fully tagged · table summary |
| JEA Net Neutrality Disclosures | Untagged | Fully tagged |
| SMS Privacy Policy | Untagged | Fully tagged |
| SMS Terms of Service | Untagged | Fully tagged |
| Web App Privacy Policy | Untagged | Fully tagged |
| Web App Terms of Use | Untagged | Fully tagged |
Several items were delivered during the project that extend beyond the Essential WCAG & ADA Compliance scope. They are listed here for transparency and so JEA has a complete accounting of what is now live on the sites.
ServiceTerms.pdf (the customer service contract) existed as Adobe Illustrator vector artwork from 2009 with zero machine-readable content. A straight tagging pass could not fix it. The document was rebuilt from its source content as a properly tagged, semantically structured PDF.<title> tags due to an unbounded template query. Fixed./learning-center-articles/ 404 page. Fixed.eplusbroadband.com/forms/contact (which does not exist) instead of the JEA contact form. Fixed.</a> closing tags in the ePlus packages pricing markup. Fixed.The Essential WCAG & ADA Compliance project is complete. The following are available to JEA whenever the team is ready to take advantage of them.
The project landed within the original quoted range. Full scope was delivered with no change orders required.
Younger Associates confirms that as of April 21, 2026, the websites jaxenergy.com and eplusbroadband.com meet WCAG 2.1 Level AA conformance at the template, component, and critical-page levels.
Both sites have advanced from their baseline conformance levels of C (79%) and D (69%) to B-grade conformance of 94% and 97% respectively. Of the 350 pages covered across both properties, 268 now register zero detected violations. Across the project, 923 automated-scanner violations were eliminated, a reduction of 91%.
In addition, the 13 PDF documents linked from JEA's Legal page have been remediated and deployed as part of this project, bringing JEA's legally-required customer-facing documents to PDF/UA tagged-document standards.
This attestation is issued ahead of the April 24, 2026 DOJ ADA Title II federal deadline for public entities serving populations of 50,000 or more. Remaining page-level items are CMS-authored content within Learning Center articles, documented separately and available for future remediation under the originally-offered Full WCAG & ADA Compliance scope.
Zero new accessibility issues were introduced during this project. Zero visual regressions were produced on either site. Verification combined automated scanning with axe-core 4.11 and live manual inspection across representative pages on both domains, including keyboard-navigation spot checks, skip-link behavior, carousel motion, and form-input labeling on complex forms.